NetSuite support services can be termed as the range of services offered to minimize the gap between an organization’s optimal solution and the actual solution. Support services are defined, and time bound.
NetSuite support services may comprise of a range of services like production support, optimization, integration, customization, and development. The best of NetSuite support service providers will ideally be following an ITIL based methodology.
Deployment of ERP is the start of the transition phase for the users and business at large. Post implementation support is key to foster further adoption by users and to avoid relapses in technology orientation.
System Adjustments: NetSuite post-implementation support is a prerequisite for nurturing smooth adoption, by way of analyzing feedback and making system adjustments based on the same.
Development & Training: There could be requirements of additional development and configuration at this point. User training is a considerable part of this post-implementation support.
Fixing Bugs/Customer Request: Services like online or ticket-based case submissions, with non-critical and critical access, are key here. Tickets could be raised for user queries, incorrectness in forms, adding new fields to the form or even adding new functionalities, all together. This support would also include bug-based concerns, which are largely handled at the NetSuite implementation partner level, or occasionally may include connecting with the OEM on the customer’s behalf to address the matter. Either way, a good NetSuite implementation partner would be equipped to serve such requests as part of their NetSuite production support services.
Optimization services are basically to make the most out of your NetSuite platform. A well-planned NetSuite health check with a good NetSuite implementation partner is the start point to optimizing your NetSuite.
NetSuite health check involves business process and configuration review, identifying improper and stale configurations, manual intervention points, unused features and other issues that are coming in the way of 100% utilization of your ERP. An ERP health check effort must be followed up with optimization services to respond to all the gaps and concerns that were identified in the NetSuite health check.
NetSuite integration is one area where you need the right kind of expertise. It is common for businesses to be using on-premise applications, either in-house built or third-party cloud software for certain processes. Usually, these solutions are tailor made to the company’s unique process and may have been in use for a considerable time. In such cases, migrating to the same mapped process in NetSuite ERP is generally transitionary over a time. Till such time, companies would look at integrating such external applications to NetSuite ERP to maintain single source of truth.
Although NetSuite comes with inbuilt integration tools, however enabling them needs functional as well as technical expertise. An ideal NetSuite solution provider will study your ecosystem and advise you on an implementation roadmap, involving integrating the cloud or on-premise stand-alone applications.
NetSuite Integration with External Logistics System: Integration for data transfer including sales order, purchase order, customer list, vendor lists, items list, sales invoices, vendor bills from an in-house built third-party logistics application to NetSuite for data consolidation.
NetSuite Integration with Warehouse Management System: A two-way integration to fetch purchase order from NetSuite to a noted warehouse management system and in turn receiving Goods Received Note from warehouse management system to NetSuite.
NetSuite Integration with 3PL Parties: Integration of third-party logistics partner’s order management booking system with NetSuite for transferring Purchase Order via SFTP.
NetSuite Integration with External Demand Planning System: A two-way integration involving sending customer master, item master, vendor master, sales transactions to an AI enabled third party application for demand planning through API integration. In turn, the demand plan based on the above-mentioned information, is sent back to NetSuite.
Oracle NetSuite ERP is designed based on industry best practices and it typically would meet the requirements as it is. However, customers may like to mould their NetSuite instance to be in sync with their business’s specific requirement. Such requirements are attended to through NetSuite customization services. Development, on the other hand, pertains to technical work like report development. For instance, a requirement of building validity in the forms like address being made mandatory. NetSuite is designed on a unified data model. This same code built throughout the entire system makes customizing and development of add-ons, easier and secure.
Workflow Customization: SuiteFlow is used to design workflows to your business’s needs, like automating approvals, transactions, or records. Complex workflows with multiple stages and actions can also be implemented, post which the stages are tracked in NetSuite’s workflow log.
User Interface & Data Relationships: Personalizing UI to make mission critical business applications, user-friendly. Using custom records, database tables can be added, which would interact with objects like customers or records for explaining relationships.
Process Configuration: Company and process can be personalized and configured with Suite Builder based upon the requirements.
List, Record & Field Customization: List customizations includes commonly offered customizations like list, record type, transaction type, transaction line fields, item fields. Custom records are customizable building blocks that helps in creating custom fields and connects them to other NetSuite records and transactions.
Jeyakumar SS
VP & Business Head – Web, Mobility, Netsuite, etc.,
Vice President and Business Head for NetSuite, Web & Mobility at Kāladi Consulting Services. Over 18 years of experience in IT Consulting Sectors.
Suresh Kumar S
VP & Business Head – Oracle
Over 15 years of experience in IT Consulting and Manufacturing (Refinery and Petro Chemical) Sectors.
– 5 Oracle 11i Projects, 22 Oracle R12 Projects, 2 Oracle Cloud Projects, 8 non-Oracle Projects and Consulting
– Awarded the Prestigious Annual Performance Award in recognition of outstanding performance in the very first year of Oracle ERP Consulting at Sierra Atlantic
– Experience of working in and leading Cross Functional Teams
Seetharam P
VP & Financial Controller
Vice President and Financial Controller at Kāladi Consulting Services.
Anand Kalidass
CEO
IT and Management Consultant turned Entrepreneur!
Founder & CEO of a niche Enterprise Solutions and Services company specializing in Cloud ERP, Web and Mobile solutions for the Enterprise.
Alum of BITS Pilani and IIM Calcutta and having worked in leading IT and consulting organizations across geographies-India, USA, UK, Singapore, Malaysia, Nigeria, Netherlands, Romania, Hong Kong, Switzerland, UAE, Qatar and Ghana covering a range of assignments has helped intimately understand Enterprises and their needs.
