Download files from Practice Management Applications – Healthcare BPO


Founded by medical billers, coders and healthcare subject matter experts, Medical Billing Wholesalers is today the trusted back office partner for some of the top medical billing companies, physician practices, healthcare systems, revenue cycle and EHR system providers in the United States.   Operating from 6 centres across 3 cities (New York, Chennai, and Bangalore), MBW has a team of over 400 medical billers, coders and accounts receivable professionals, who support over 40 customers,  Medical Billing Wholesalers (MBW) was conceptualized with the view of providing technology enabled differentiation to their clients.

MBW helps some of the most progressive medical billing companies and revenue cycle software providers achieve market-leading results. With proven technology and robust revenue cycle processes, we reduce costs by over 40% and improve collections by over 20%.

Business Needs

MBW offers end to end support in Revenue Cycle such as Patient Access Management, Billing and Coding, Receivable Management, RCM support services etc., MBW receives files from various medical provider and processes the files.

MBW has a huge list of practice management applications and cloud drives in which the files will be dropped by the customers. The files are then downloaded manually from all the applications and cloud drives. The downloaded files are then pushed to a workflow system and the employees from various team process the files.

In summary: Acrologic Business solutions (MBW) needed an effective solution to deal with manual file downloads, increased time consumption leading to higher costs.

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ennVee Solution

MBW chooses Automation Anywhere, to simplify the process of downloading files from various applications. Experts from Automation Anywhere helped them identify the criteria necessary and offered an end-to-end solution.

Working from a higher level, ennVee RPA experts first mapped out the complete requirements. Log-in details are collected and stored as a credential in the credential vault. Each applications are opened one after the other, application related steps such as File downloads, Export as excel, Print are deployed and the files are saved in the user defined paths.

The entire task required data from various applications, over 10 different window applications, over 30 different web (SaaS Products) applications, different cloud storage platforms. The task would take the login data related to the specific applications, download the files and if no error found then it transfers the results to success log excel and send the download summary report along the file paths and if any error is found error handling comes into play. The details of the error will be sent to the support team and certain error handling commands will run to try and solve the error before the manual intervention.

Business Outcomes

MBW realizes several benefits of automating its ERP Process and analysis processes using Automation Anywhere:

Overall, for ennVee, this was a significant achievement. MBW could leverage Automation Anywhere to use their file download bots to the fullest, allowing for more accurate, cost, time and resource-effective analysis. This allows MBW to continue to adhere to the high standards in providing the Revenue Cycle Management and Services.

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